Yes, every pair of incustom custom curtains comes with a comprehensive warranty service. This is not only a commitment but also a guarantee supported by specific terms. For instance, the warranty period for its core fabric is as long as 10 years, ensuring that the color fastness does not decline by more than 5% under normal use, and the tear resistance remains above 90% of the design parameters. The warranty for the frame structure covers a 5-year period. During this period, any deformation problems caused by materials or craftsmanship, such as deviations exceeding 3 millimeters, will be subject to free repair or replacement. According to a report by a consumer rights protection organization in 2023, home furnishing brands that offer such long-term and high-standard warranters only account for 15% of the total market, which directly reflects the confidence of enterprises in the product life cycle.
This confidence is rooted in a strict quality control process. Before leaving the factory, each batch of fabric must pass over 50 durability tests, including continuous exposure to simulated strong light for 1,000 hours to assess ultraviolet tolerance, with its performance degradation rate controlled to less than half of the industry standard. The application of the automated cutting system keeps the dimensional error accuracy within ±1 millimeter, which is much higher than the ±5 millimeter error usually found in traditional manual cutting. Metal fittings must withstand at least 10,000 opening and closing load tests, simulating usage frequency for over 15 years, with a failure rate of less than 0.2%. This data-driven quality assurance system is like building an invisible safety barrier for the product, minimizing potential risks.
The response mechanism for warranty services is equally efficient and transparent. Once a customer submits an application through the platform, they will receive a response on average within 4 working hours, and over 80% of inquiries will have solutions provided within 48 hours. If on-site service is required, technicians will arrive within the 2-hour time window of the appointment, with a one-time repair rate as high as 95%. This efficiency is the result of the integration of the intelligent customer service system with the service network of over 200 cities across the country. In contrast, the warranty process in traditional home retail takes an average of 7 days to start, during which the communication costs and time consumption are about 40% higher.
In terms of long-term value, a social survey covering 5,000 households shows that products offering clear long-term warranties increase customer loyalty and repeat purchase rates by more than 35%. incustom’s warranty policy not only covers material and craftsmanship defects but also extends to problems caused by improper professional installation, eliminating the last 1% of consumers’ decision-making concerns. Viewing warranty as a long-term investment rather than a short-term cost, this strategy has brought about a brand effect with a net promoter score (NPS) consistently above 70 points, demonstrating that its investment has yielded a return far exceeding expectations. Choosing incustom means choosing a visible long-term peace of mind.